Supported Products
Coding Custom Designs/ Hilson Computer Operations provides service on the following products: Laptop Computers, Desktop Computers, Websites. Any product not listed may be serviced at the discretion of Coding Custom Designs, but the ability to service is not guaranteed, either implicitly or explicitly.
Free Estimates
We provide free estimates on all supported products, however, some non-standard devices might require a quoted estimate fee due to the difficult, time-consuming, or technical nature of diagnosing them. Estimates are given over the phone. Over-the-phone estimates are non-guaranteed. Any estimate given over the phone is intended for informational purposes only so that our customers can have some idea of what to expect, but unless we can see the device in our hands, we cannot offer an accurate or binding estimate. If our technicians need to update the estimate, we will let you know as soon as possible why it has changed, and request permission to continue the service. If there are any changes to your estimate, we will notify you immediately, and all changes must be approved by you before we continue on with any work!
Limited Shop Warranty
All service performed by Hilson Computer Operations technicians to fix a specific symptom or device issue is guaranteed for 30 days from the date of the service. If multiple issues or symptoms are addressed by a repair, all are covered by the 30 day guarantee period. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.
All parts obtained by Hilson Computer Operations for service on your device are guaranteed for 30 days from the time of installation and are covered under warranty. Parts purchased for a repair cannot be refunded, upgraded, or returned for credit. Parts are not guaranteed to be new unless explicitly stated. While we prefer using new parts as often as possible, often only used or refurbished parts are available. Used and refurbished parts are still covered under Hilson Computer Operations Limited Shop Warranty.
Warranty Exclusions
We do not offer warranties or guarantees on any of the following:
- Any service using parts not purchased through Hilson Computer Operations
- Any software issues, including virus removal
- New symptoms/issues not directly tied to the original service within the 30 day guarantee period
- Installing new hardware or modifying existing hardware in the 30 day guarantee period voids the Hilson Computer Operations Limited Shop Warranty
- Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Hilson Computer Operations Limited Shop Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the Hilson Computer Operations Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at the time of original repair, attempts to open or modify the device, or any other action, accidental or intentional, that could cause our repair to fail.
Replacement Parts Procedure
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time.
If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required.
Hilson Computer Operations will generally not use parts not purchased by Hilson Computer Operations. This is due to our inability to verify that the parts are functional and will provide a good fit for your device.
Any replacement parts not supplied by Hilson Computer Operations are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by Hilson Computer Operations Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
Manufacturer Warranty Repair
Some services performed by Hilson Computer Operations may void your manufacturers warranty. Where we can, we will try to inform you before proceeding. Some manufacturers provide exemptions for professional repair shops, though we cannot guarantee in any way that yours will, nor do we have a list of manufacturers who do provide such exceptions. Always check with your manufacturer before bringing a device still under warranty for repair work.
Estimate and Repair Time
Estimates and repairs will be handled on a first-come, first-served basis.
We strive to be able to provide an on-the-spot estimate to all of our customers, however, due to the complicated nature of most equipment, we will often not be able to provide an exact estimate and diagnosis until we open the device and examine it thoroughly. Once we diagnosis the device we will provide you with an estimate within 24 hours. However, we do not make any guarantees of the exact time you receive a diagnosis and estimate.
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 24-48 hours, however, we offer no guarantees of how long your service will take. Service times can vary depending on getting parts.
Equipment Storage and Handling
Due to storage concerns, we will hold on to devices for up to 30 days after we contact you to return your device to you. After that time, if we have not heard from you we will consider your device abandoned and it will become the property of Hilson Computer Operations. We cannot guarantee that your equipment will not be discarded after the initial 30 day period, so it is critical that you respond in time to make arrangements with Hilson Computer Operations to store your equipment until it can be shipped back to you.
Domain, Hosting, and Professional Business Email
Domain and hosting will be provided for an additional fee with website packages, where applicable. All the email accounts provided with website packages can be configured on third-party email soft-wares such as outlook. Each email account will have 250MB of space. If you are not hosting your website with us, we will not provide email accounts unless you subscribe to an email package. There is no refund for the hosting, domain, or email packages
Website Renewal Policy
In order to ensure that our customers do not experience an interruption or loss of services, all the services that Coding Custom Designs are due by the due date. Upon renewal, you authorize Coding Custom Designs to charge the standard subscription amount to the payment method provided by you, for as long as you choose to remain a subscriber.
If for any reason Coding Custom Designs is not able to take the payment from the Payment Method you provide, and you fail to respond to our notices, your services will expire. It is your responsibility to keep your Payment Method information current.
Website Cancellation Policy
To cancel your account please contact our email address support@codingcustomdesigns.com. Once we receive your notice we will terminate service as requested.
The Company, at any time, without notice, if, in Coding Custom Designs sole and absolute discretion, the customer is in violation of any term or condition of the Terms of Service or any related agreements, Authorized User Policy, or the customer’s use of the services to disrupt or, in Coding Custom Designs sole and absolute discretion, could cause disruption of Coding Custom Designs business operations.
Payment
Coding Custom Designs/ Hilson Computer Operations accepts all major credit cards. We do not require upfront payment for estimates and diagnosis, except in the case of creating websites. We will not ask you for a deposit unless we need to order parts and you elect to hold on to your device until parts come in.
Payment is due after your device has been repaired successfully.
Please pay full total due before device is returned to you.
Data
Coding Custom Designs does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by Coding Custom Designs or Hilson Computer Operations.
If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you give us your device for service.